Refund policy

Refund & Cancellation Policy

1. Cancellations & Rescheduling (More than 48 Hours’ Notice)

• Full Refund: Cancellations made more than 48 hours before your scheduled class time are eligible for a 100% full refund to your original payment method.

• Rescheduling: You may reschedule your class for a future date at no additional cost if notice is provided at least 48 hours in advance.

2. Late Cancellations (Within 48 Hours)

• Cancellation Fee: Cancellations requested within 48 hours of your scheduled class time will incur a $25 fee.

• Remaining Balance: The remainder of your booking fee (e.g., $55 to $75 for standard $80–$100 courses) will be refunded to your original payment method.

• Late Rescheduling: If you need to reschedule your class within the 48-hour window, a $15 rescheduling fee will be applied to reserve your new slot.

3. No-Shows & Same-Day Non-Attendance

• Participants who fail to attend their scheduled class without prior notice, or who arrive more than 15 minutes late (preventing full course completion), are not eligible for a refund or free reschedule.

4. Equipment & Physical Goods (If Applicable)

• Return Window: Unopened and unused CPR supplies or medical gear can be returned within 14 days of receipt for a full refund of the purchase price (excluding shipping fees).

• Condition: Items must be in their original packaging, unused, and accompanied by proof of purchase. Defective or damaged items will be replaced or refunded in full immediately upon notification.

5. Business-Initiated Cancellations

• In the rare event that Before The Siren must cancel a class due to extreme weather, safety hazards, or instructor emergency, you will be offered the option of a 100% full refund or immediate priority rescheduling at no cost.

6. How to Request a Cancellation or Refund To cancel or request a refund, please contact us with your order or booking confirmation details:

• Email: mason@beforethesiren.com